Terms of Service

Calm Paws

Welcome to Calm Paws! These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. About Calm Paws

Calm Paws is an online pet store dedicated to providing convenient shopping and carefully selected products for pets and their owners.

For questions or assistance, please contact us:

Email: support@calmpaws.co.za

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use our website for lawful purposes only.

• Not engage in fraudulent or misleading activities.

• Not attempt to interfere with the security or operation of our website.

• Not misuse our website, products or services.

We reserve the right to restrict access where there is reasonable cause, subject to applicable laws.

3. Products and Product Information

We aim to ensure that all product descriptions, images, prices and information displayed on our website are accurate.

However, slight variations in colour, appearance or packaging may occur.

If a product is incorrectly described or does not meet applicable consumer standards, your rights under South African consumer protection laws will apply.

4. Pricing and Payments

All prices are displayed in South African Rand (ZAR), unless otherwise stated.

Prices and promotions may change without prior notice, but changes will not affect orders already accepted, subject to applicable law.

Payment must be completed through one of the payment methods available at checkout.

Orders will generally be processed once payment has been successfully confirmed.

5. Orders and Acceptance

When you place an order, you will receive an order confirmation.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to contact you regarding an order if:

• A product is unavailable.

• Payment cannot be verified.

• Incorrect pricing or product information is identified.

• Delivery information is incomplete.

If an order cannot be fulfilled, we will notify you and arrange an appropriate refund where required.

6. Shipping and Delivery

Calm Paws aims to deliver orders throughout South Africa.

Estimated delivery times are:

• Major cities: 3–7 business days.

• Regional and outlying areas: 5–10 business days.

Processing times and delivery fees will be communicated through our website or at checkout.

Delivery estimates may vary due to courier availability, public holidays, weather conditions and other circumstances.

For additional information, please refer to our Shipping & Delivery Policy.

7. Returns and Refunds

We want our customers to be satisfied with their purchases.

Calm Paws offers a 30-Day Money-Back Guarantee, subject to the conditions of the guarantee.

Products that are defective, damaged, unsafe or incorrectly supplied will be handled in accordance with applicable South African consumer protection laws.

For full details, please refer to our Refund & Returns Policy.

Nothing in these terms limits your statutory consumer rights.

8. Promotions and Discounts

From time to time, Calm Paws may offer promotions, discount codes or special offers.

Promotional offers may be subject to specific conditions, validity periods and product exclusions.

Unless otherwise stated, promotions cannot be combined with other offers.

Any promotional conditions will be communicated when the offer is made.

9. Intellectual Property

All content on our website, including:

• Logos and branding.

• Product descriptions.

• Images and graphics.

• Website design and written content.

Belongs to Calm Paws or the relevant rights holders and may not be copied, reproduced or distributed without permission, except where permitted by law.

10. Third-Party Services

Our website may use third-party services, including payment providers, courier companies and website technology providers.

These services may operate under their own terms and privacy policies.

Calm Paws will take reasonable steps to work with appropriate service providers and protect customer information.

11. Limitation of Liability

To the extent permitted by applicable law, Calm Paws will not be responsible for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful, including applicable consumer rights and statutory protections.

12. Privacy and Personal Information

We respect your privacy and are committed to protecting your personal information.

Information collected through our website will be handled in accordance with our Privacy Policy and applicable South African privacy laws, including POPIA.

Please review our Privacy Policy for further details.

13. Changes to These Terms

Calm Paws reserves the right to update or modify these Terms of Service when necessary.

Any updates will be published on this page with a revised date.

Your continued use of our website following the publication of changes will be subject to the updated terms, to the extent permitted by law.

14. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African laws and regulations.

Nothing in these terms removes any rights you may have under South African consumer protection legislation.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Calm Paws

Email: support@calmpaws.co.za

Location: South Africa

Thank you for shopping with Calm Paws!

We appreciate your trust and support.

Calm Paws – Happy Pets, Happy Hearts. 🐾