Privacy Policy

Calm Paws

At Calm Paws, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.

We respect your privacy and aim to handle your personal information responsibly in accordance with South Africa's Protection of Personal Information Act (POPIA).

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

• Full name and surname.

• Email address.

• Contact number.

• Billing and delivery address.

• Order and purchase details.

• Payment confirmation and transaction-related information.

• Information you provide when contacting our customer support team.

We may also collect certain technical information, such as your IP address, browser type, device information and website usage data through cookies and similar technologies.

2. How We Use Your Information

We collect and use your personal information to:

• Process and fulfil your orders.

• Arrange delivery of your purchases.

• Send order confirmations and shipping updates.

• Respond to customer enquiries.

• Process refunds, returns and exchanges.

• Improve our website and shopping experience.

• Prevent fraudulent transactions and protect our business.

• Send promotional emails where legally permitted and, where required, with your consent.

3. Payment Security

Your payment security is important to us.

Payments are processed through the payment providers made available at checkout.

Calm Paws does not intend to store your full credit or debit card details. Payment information is handled according to the relevant payment provider's security and privacy practices.

4. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties.

We may share necessary information with trusted service providers to operate our business, including:

• Courier and delivery companies.

• Payment processing providers.

• Website hosting and e-commerce platforms.

• Customer support and communication services.

• Other service providers necessary to fulfil your orders.

These providers should only process information as necessary for the services they provide and subject to appropriate safeguards.

We may also disclose information where required by law or to protect our legal rights.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your shopping cart.

• Understand how visitors use our website.

• Improve website performance.

• Remember certain browsing preferences.

• Support advertising and marketing activities where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Protecting Your Personal Information

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access.

• Loss or theft.

• Misuse or disclosure.

• Unauthorised alteration or destruction.

Although we take reasonable precautions, no online system can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for legal, accounting, tax, business or dispute-resolution purposes.

When information is no longer required, we will take appropriate steps to delete, destroy or de-identify it where legally permitted.

8. Your Privacy Rights

Under applicable South African privacy laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Object to certain processing of your personal information.

• Withdraw consent where processing is based on consent.

• Object to direct marketing communications.

To exercise these rights, please contact us using the email address below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Calm Paws is not responsible for the privacy practices, policies or content of external websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

10. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information from children without the appropriate consent required by law.

If you believe a child has provided personal information without the necessary consent, please contact us.

11. International Transfers

Some of our website, hosting, payment or other service providers may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take steps to ensure that the transfer complies with applicable requirements under POPIA.

12. Changes to This Privacy Policy

Calm Paws reserves the right to update this Privacy Policy from time to time.

Any changes will be published on this page, together with an updated revision date.

We encourage customers to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Business Name: Calm Paws

Email: support@calmpaws.co.za

We value your trust and are committed to protecting your privacy.

Thank you for choosing Calm Paws!

Happy Pets, Happy Hearts. 🐾