Frequently Asked Questions (FAQ)

Welcome to Calm Paws! 🐾

We're here to make shopping for your furry friends as easy and enjoyable as possible. Below are answers to some of our most frequently asked questions.

1. What is Calm Paws?

Calm Paws is an online pet store dedicated to helping pet owners find convenient, useful and quality products for their beloved furry companions.

Our goal is to make life easier and happier for pets and their owners.

2. Where is Calm Paws based?

Calm Paws operates online in South Africa. You can browse our products and place your order directly through our website from the comfort of your home.

3. Do you deliver?

Yes! We offer delivery within South Africa.

We aim to get your orders safely to your doorstep, wherever you are.

4. How long does delivery take?

Our estimated delivery times are:

• Major cities: 3–7 business days.

• Regional and outlying areas: 5–10 business days.

Please note that these are estimated timeframes and may vary depending on your location and courier availability.

5. How much does delivery cost?

Delivery fees are calculated at checkout before you complete your purchase.

Any available free delivery promotions will be displayed on our website.

6. How can I track my order?

Once your order has been dispatched, tracking details will be provided where available so you can follow your parcel's journey.

7. What payment methods do you accept?

Available payment methods will be displayed at checkout. Please select your preferred payment option when placing your order.

8. Do you offer refunds?

Yes! We offer a 30-Day Money-Back Guarantee, subject to the terms and conditions of our guarantee and applicable South African consumer protection laws.

If you're unhappy with your purchase, contact us within 30 days of receiving your order.

9. What if my product arrives damaged or defective?

We're here to help!

Please contact us as soon as possible with your order number, a description of the issue and photographs of the damaged or defective product where applicable.

We'll work with you to find an appropriate solution.

10. Can I cancel my order?

If your order hasn't been processed or dispatched, please contact us as soon as possible and we'll do our best to assist.

Orders already dispatched may be subject to our returns procedure and applicable consumer rights.

11. How can I contact Calm Paws?

We're always happy to hear from our customers!

For questions, order assistance or general enquiries, contact us:

Email: support@calmpaws.co.za

12. Why should I shop with Calm Paws?

Because your pets deserve love, care and the best shopping experience!

We aim to provide:

• Convenient online shopping.

• Carefully selected pet products.

• Delivery across South Africa.

• Friendly customer support.

• A 30-Day Money-Back Guarantee.

Still have questions?

Can't find the answer you're looking for? Our support team is happy to help.

Email us at support@calmpaws.co.za and we'll get back to you as soon as possible.

Thank you for choosing Calm Paws!

🐾 Happy Pets, Happy Hearts. ❤️