Accessibility Statement

Calm Paws

Our Commitment to Accessibility

At Calm Paws, we believe everyone deserves an easy, comfortable and enjoyable online shopping experience.

We are committed to making our website accessible and inclusive for all visitors, including people living with disabilities.

Our goal is to ensure that everyone can browse our products, access information, navigate our website and complete purchases as independently as possible.

We believe accessibility is an important part of providing excellent customer service.

Our Accessibility Standards

Calm Paws aims to align its website with recognised accessibility guidelines and applicable South African requirements.

Our accessibility improvement programme uses the following as its primary technical reference:

Web Content Accessibility Guidelines (WCAG) 2.2 – Level AA

We also aim to take relevant South African accessibility, equality, consumer protection and privacy requirements into account.

Our commitment includes the following areas:

1. Perceivable Information

We aim to make website information easy to see, hear and understand.

This includes:

• Providing alternative text for meaningful product images.

• Using readable fonts and appropriate text sizes.

• Maintaining sufficient colour contrast.

• Presenting information in clear, understandable language.

• Making important product information available in text.

2. Easy Website Navigation

We aim to make our website simple to navigate.

We work towards:

• Clear and consistent navigation menus.

• Descriptive links and buttons.

• Logical page headings.

• Easy access to important store information.

• A consistent shopping experience across devices.

3. Keyboard Accessibility

We aim to make our website usable by visitors who navigate without a mouse.

Where supported by our website platform, visitors should be able to:

• Navigate using a keyboard.

• Access menus and interactive elements.

• Move between links and buttons.

• Identify which element currently has keyboard focus.

4. Screen Reader Compatibility

We aim to make our website more accessible to people who use assistive technologies, including screen readers.

This includes working towards:

• Descriptive headings.

• Meaningful image descriptions.

• Properly labelled forms.

• Clear product information.

• Understandable buttons and navigation elements.

5. Mobile Accessibility

We want everyone to enjoy shopping with Calm Paws, whether using a desktop computer, tablet or mobile phone.

We aim to provide:

• Responsive website layouts.

• Readable text on smaller screens.

• Accessible buttons and navigation.

• Easy-to-use shopping and checkout experiences.

6. Understandable Content

We aim to communicate in clear and straightforward language.

Our product descriptions, store policies and customer information are written to help customers understand what we offer and how our services work.

Ongoing Accessibility Improvements

Accessibility is an ongoing responsibility.

We recognise that technology changes and that different visitors may experience our website differently.

We are committed to reviewing our website and identifying opportunities to improve accessibility over time.

Where accessibility barriers are identified, we aim to take reasonable steps to address them.

Third-Party Services

Our website may use third-party services, including payment providers, courier services, website applications and other integrations.

Some of these services may have accessibility features or limitations outside our direct control.

We encourage our service providers to offer accessible experiences wherever possible.

Need Accessibility Assistance?

If you experience difficulty accessing any part of our website, viewing product information, navigating our store or completing an order, we would love to hear from you.

Our customer support team will do its best to assist you and provide information through an alternative method where reasonably possible.

Please contact us:

Business: Calm Paws

Email: support@calmpaws.co.za

When contacting us, please include:

• The page or section where you experienced difficulty.

• A description of the accessibility problem.

• The device or browser you were using, if known.

We aim to respond to accessibility enquiries as soon as reasonably possible.

Our Promise

At Calm Paws, we believe every pet parent should have the opportunity to shop with confidence, comfort and independence.

We are committed to making our online store more accessible, inclusive and welcoming to everyone.

Thank you for being part of the Calm Paws family.

Calm Paws – Happy Pets, Happy Hearts. 🐾

Email: support@calmpaws.co.za